Customer Appreciation Month! Free Gift With Purchase $50+! *Exclusions apply.
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      *ALL SALES ARE FINAL OF SALE ITEMS. There are no cancellations, returns, refunds, or exchanges. All items are covered by the warranty against manufacturer's defects. All items are subject to sell out due to limited stock, and items cannot be guaranteed as available for purchase, including item(s) pictured in any ads. Limited release items are subject to limitations and exclusions from sales and discounts. No discount stacking is allowed, military and first responder discounts cannot be used in combination with the sale promotions. Please verify all shipping and billing information before checkout as addresses cannot be corrected once an order is placed. Order processing and shipping time may be increased due to a high volume of sales. There is no price matching on prior orders or partial refunds. Shipping delays might occur due to circumstances beyond our control once packages leave our warehouse. 

      We have a 7-10 business day processing time currently for all orders to ship. Our warehouse isn't open on the weekends, so orders placed Friday afternoon, Saturday or Sunday will begin processing on Monday morning. Once shipped you will be emailed a tracking number for your order. We have seen that UPS, USPS and Fed Ex are all experiencing delays of up to 48-72 hours in uploading tracking numbers, even though orders have been shipped. Don’t be concerned if your tracking number doesn’t show movement in the first few days. We really appreciate your patience. Cancellations are not possible once an order is placed.

      JuJuBe International reserves the right to cancel orders at any time. Buying with the intention of reselling is strictly prohibited and can lead to consequences such as: limited quantities and frequencies on future orders allowed, added fees to cover shipping and duties, and potential banning from future purchases. Free Shipping is limited to orders up to $600, orders over $600 will be invoiced for additional shipping charges. 

      WHAT IS ROUTE?

      Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.

      You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

      Purchased Route Protect and looking to file a shipping issue online? File here

      CAN I WASH MY JUJUBE ITEM?

      YES! Caring for your JuJuBe bag and accessories will prolong their long and healthy life and help keep them looking great. Our cloth bags and accessories are machine washable for easy maintenance but be sure NOT to wash your bag with light colored or delicate items. Here are the settings suggested for best results: MACHINE WASH COLD, GENTLE CYCLE. LINE DRY.

      If you are unsure whether or not your bag is machine washable, visit the product page for your item, where we list detail for care and maintenance, or contact us for assistance!

      To keep your vegan leather bag tidy and clean, we recommend wiping down the exterior to clean off any stains or spills. Unlike real leather, our vegan leather does not need to be treated. Features like agion-lined interiors, Teflon-lined exteriors, luggage feet, and more are designed to keep your vegan leather JuJuBe bag as clean as possible with minimal upkeep!

      WHAT IS THE SHIPPING POLICY?

      We have a 7-10 business day processing time currently for all orders to ship. Our warehouse isn't open on the weekends, so orders placed Friday afternoon, Saturday or Sunday will begin processing on Monday morning. Once shipped you will be emailed a tracking number for your order. We have seen that UPS, USPS and Fed Ex are all experiencing delays of up to 48-72 hours in uploading tracking numbers, even though orders have been shipped. Don’t be concerned if your tracking number doesn’t show movement in the first few days. We really appreciate your patience. Cancellations are not possible once an order is placed.

      Currently expedited shipping methods will take 1-5 business days to process. **All JuJuBe FedEx Next Day and 2nd Day shipping orders placed by 9 am PST Monday - Friday will ship on the same business day. If a Next Day or 2nd Day shipping order is placed after 9 am PST, it will ship the next business day. Next Day and 2nd Day shipping orders placed Saturday - Sunday will ship the following Monday. FedEx Next Day Air does not deliver on Saturday.

      JuJuBe International reserves the right to cancel orders at any time. Buying with the intention of reselling is strictly prohibited and can lead to consequences such as: limited quantities and frequencies on future orders allowed, added fees to cover shipping and duties, and potential banning from future purchases. Free Shipping is limited to orders up to $600, orders over $600 will be invoiced for additional shipping charges.

      For orders between $100.00 and $599.99, we offer free smartpost shipping in the United States. For order totaling $99.99 and below standard ground shipping is available for a nominal in the U.S. 

      We currently ship from two locations:

      ELEETS 3PL Distribution Inc.
      2430 SOUTH GRAND AVENUE
      SANTA ANA, CA 92705

      Radial Inc.
      2602 North Locust Ave
      Rialto, CA 
      92377

      I HAVE AN ISSUE WITH MY ORDER, WHAT DO I DO?

      If your order arrives incomplete, damaged, with an incorrect item or if an order is marked as delivered but it wasn't received, please start a return on our Returns Portal within 30 days of placing your order. After 30 days, we are unable to accept these claims.

      WHO PAYS FOR RETURN SHIPPING?

      The price of return shipping is the full responsibility of the customer. Once the item has been received, JuJuBe will issue a store credit or full refund of the purchase.

      Returns over $250.00 are subject to a 15% restocking fee.

      If you have questions on your order, shipping, returns, or any of the information above, please contact us. Our customer service team is available Monday-Friday, 8 - 5 pm PST.

      WHAT IS THE RETURN POLICY?

      Here at JuJuBe, we make returns simple. Here’s how it works:

      1) You have 30 days from the date of purchase to return your JuJuBe purchase as long as it isn't a final sale item.

      2) All returns must be in new condition with all tags attached and unused.

      Please note, while we’d love to take back “gently used” goods, we can’t. There are plenty of places to find a good home for them, though!

      3) Use our Returns Portal to start the return process.

      WHAT IS JUJUBE PRE-LOVED?

      JuJuBe Pre-Loved is the official re-sale site.We’ve created this space for you to have the best, easiest, and safest shopping experience for finding and purchasing our secondhand items. All posts are reviewed prior to going live and your purchases are backed by Treet Protection so you’re guaranteed to receive the product that was promised. We have a dedicated Pre-Loved FAQ here.

      WHEN ARE YOU COMING OUT WITH NEW STYLES AND COLORS?

      Can’t wait for our next design to hit the shelves? Us either! You can expect new and fun things from JuJuBe every season…phew! Be sure to visit our New Releases page to get a look at our latest patterns and designs this season.

      HOW CAN I FIND OUT ABOUT THE RELEASE OF NEW PRODUCTS?

      There are many ways to stay in touch and find out about our new products: read our blog, join our email list, or follow us on Facebook, Twitter, or Instagram to stay in the loop!

      DO YOU SELL REPLACEMENT CHANGING PADS?

      Yes, we do! Shop our replacement memory foam changing pads.

      CAN I GET A REPLACEMENT STRAP FOR MY BAG?

      Of course! We offer a selection of replacement shoulder straps and backpack straps to fit most of our bags.

      ARE YOUR BAGS AND ACCESSORIES PVC FREE?

      Absolutely. All of our bags are made without PVC, including our picture pockets. The picture pockets in our bags and wallets are made from Thermoplastic polyurethane (TPU), a material we chose specifically because it’s PVC free.

      DO JUJUBE BAGS PASS THE NEW CPSIA REQUIREMENTS FOR LEAD AND PHTHALATES?

      Absolutely. All of our bags are designed for supreme safety to protect you and your family from any harmful materials.

      ARE YOUR BAGS AND ACCESSORIES FLAME RETARDANT FREE?

      Absolutely!

      DO YOU HAVE A WARRANTY ON YOUR PRODUCTS?

      Yes! At JuJuBe, we believe in our products and in promoting excellent quality. All of our bags and products come with a limited lifetime warranty. 

      HOW LONG WILL IT TAKE TO RECEIVE A REFUND OR EXCHANGE?

      Once we receive your return it will take approximately 5-7 business days for it to be processed. During the holiday season, please allow an extra 3-5 business days to our average 5-7 day processing time. Once your return has been completed, we will get in touch via email to confirm your refund.

      TELL ME ABOUT RETURNS AND EXCHANGES ON PURCHASES FROM OUR RETAILER OR ONLINE FRIENDS

      If you haven’t purchased your product from our website directly, please contact your retailer or online retailer for instructions on how they handle returns and exchanges. We are sure they will take great care of you!

      I'D LIKE TO CARRY JUJUBE PRODUCTS IN MY STORE.

      Fantastic! We’d love to talk more about partnering together. If you’re a retailer or reseller and would like more information on how to carry JuJuBe in your store, email us at sales@ju-ju-be.com.

      HOW DO I FIND THE SIZE OF A PARTICULAR BAG?

      The dimensions of each JuJuBe bag are included in the description of every product. The dimensions are displayed in this order: W x H x D.

      ALL STAR LOYALTY REWARDS FAQ

      We love our loyal customers and love rewarding them which is why we created the All Star Loyalty Rewards program. Stars from multiple accounts cannot be combined into a single account, and there is a maximum of one account per household/address. Accounts with the same address, IP address, and multiple emails will be viewed a violation of the terms and conditions of the loyalty rewards program. Accounts that have different addresses and emails but are known to belong to one individual will also be viewed as a violation of the terms and conditions of the loyalty rewards program. The Supernova Welcome Box is limited to one per household/address. 

      Purchases of Gift Cards are not eligible for earning stars. However when gift cards are used, stars will be earned for the account placing the order.

      All Star Rewards Codes are not valid on Sale Items. Reward codes expire after 7 days.

      All rewards are considered FINAL SALE and cannot be returned or exchanged. 

      All Star Rewards program is subject to change without notice. Black out dates for redemption exist and including major promo periods such as the annual Warehouse Sale and Cyber Week sales. Loyalty accounts are limited to U.S. residents only.

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