General

*ALL SALES ARE FINAL OF SALE ITEMS. There are no cancellations, returns, refunds, or exchanges. All items are covered by the warranty against manufacturer's defects. All items are subject to sell out due to limited stock, and items cannot be guaranteed as available for purchase, including item(s) pictured in any ads. Limited release items are subject to limitations and exclusions from sales and discounts. No discount stacking is allowed, military and first responder discounts cannot be used in combination with the sale promotions. Please verify all shipping and billing information before checkout as addresses cannot be corrected once an order is placed. Order processing and shipping time may be increased due to a high volume of sales. There is no price matching on prior orders or partial refunds. Shipping delays might occur due to circumstances beyond our control once packages leave our warehouse. 

We have a 7-10 business day processing time currently for all orders to ship. Our warehouse isn't open on the weekends, so orders placed Friday afternoon, Saturday or Sunday will begin processing on Monday morning. Once shipped you will be emailed a tracking number for your order. We have seen that UPS, USPS and Fed Ex are all experiencing delays of up to 48-72 hours in uploading tracking numbers, even though orders have been shipped. Don’t be concerned if your tracking number doesn’t show movement in the first few days. We really appreciate your patience. Cancellations are not possible once an order is placed.

JuJuBe International reserves the right to cancel orders at any time. Buying with the intention of reselling is strictly prohibited and can lead to consequences such as: limited quantities and frequencies on future orders allowed, added fees to cover shipping and duties, and potential banning from future purchases. Free Shipping is limited to orders up to $600, orders over $600 will be invoiced for additional shipping charges. 

Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route Protect and looking to file a shipping issue online? File here

We have a 7-10 business day processing time currently for all orders to ship. Our warehouse isn't open on the weekends, so orders placed Friday afternoon, Saturday or Sunday will begin processing on Monday morning. Once shipped you will be emailed a tracking number for your order. We have seen that UPS, USPS and Fed Ex are all experiencing delays of up to 48-72 hours in uploading tracking numbers, even though orders have been shipped. Don’t be concerned if your tracking number doesn’t show movement in the first few days. We really appreciate your patience. Cancellations are not possible once an order is placed.

Currently expedited shipping methods will take 1-5 business days to process. **All JuJuBe FedEx Next Day and 2nd Day shipping orders placed by 9 am PST Monday - Friday will ship on the same business day. If a Next Day or 2nd Day shipping order is placed after 9 am PST, it will ship the next business day. Next Day and 2nd Day shipping orders placed Saturday - Sunday will ship the following Monday. FedEx Next Day Air does not deliver on Saturday.

JuJuBe International reserves the right to cancel orders at any time. Buying with the intention of reselling is strictly prohibited and can lead to consequences such as: limited quantities and frequencies on future orders allowed, added fees to cover shipping and duties, and potential banning from future purchases. Free Shipping is limited to orders up to $600, orders over $600 will be invoiced for additional shipping charges.

For orders between $100.00 and $599.99, we offer free smartpost shipping in the United States. For order totaling $99.99 and below standard ground shipping is available for a nominal in the U.S. 

We currently ship from two locations:

ELEETS 3PL Distribution Inc.
2430 SOUTH GRAND AVENUE
SANTA ANA, CA 92705

Radial Inc.
2602 North Locust Ave
Rialto, CA 92377

YES! Caring for your JuJuBe bag and accessories will prolong their long and healthy life and help keep them looking great. Our cloth bags and accessories are machine washable for easy maintenance but be sure NOT to wash your bag with light colored or delicate items. Here are the settings suggested for best results:

MACHINE WASH COLD, GENTLE CYCLE. LINE DRY.

If you are unsure whether or not your bag is machine washable, visit the product page for your item, where we list detail for care and maintenance, or contact us for assistance!

To keep your vegan leather bag tidy and clean, we recommend wiping down the exterior to clean off any stains or spills. Unlike real leather, our vegan leather does not need to be treated. Features like agion-lined interiors, Teflon-lined exteriors, luggage feet, and more are designed to keep your vegan leather JuJuBe bag as clean as possible with minimal upkeep!

The dimensions of each JuJuBe bag are included in the description of every product. The dimensions are displayed in this order: W x H x D.

We carry a limited number of replacement parts including memory foam changing pads and a selection of replacement shoulder straps and backpack straps to fit most of our bags.

We do have a limit on License releases and popular styles and prints of 3 per household, and our Sale page has a maximum of 5 per household. Purchasing from JuJuBe with the intent of reselling is strictly prohibited and may result in banning from future purchases.

Returns & Warranty

If your order arrives incomplete, damaged, with an incorrect item or if an order is marked as delivered but it wasn't received, please start a return on our Returns Portal within 30 days of placing your order. After 30 days, we are unable to accept these claims.

Here at JuJuBe, we make returns simple. Here’s how it works:

1) You have 30 days from the date of purchase to return your JuJuBe purchase as long as it isn't a final sale item.

2) All returns must be in new condition with all tags attached and unused.

Please note, while we’d love to take back “gently used” goods, we can’t. There are plenty of places to find a good home for them, though!

3) Use our Returns Portal to start the return process.

If you bought from an authorized retailer, please return the item with that retailer first before contacting JuJuBe.

Please note that there is one exception to our returns policy: no returns or exchanges on items marked final sale.

The price of return shipping is the full responsibility of the customer. Once the item has been received, JuJuBe will issue a store credit or full refund of the purchase.

Returns over $250.00 are subject to a 15% restocking fee.

If you have questions on your order, shipping, returns, or any of the information above, please contact us. Our customer service team is available Monday-Friday, 8 - 5 pm PST.

Once we receive your return it will take approximately 5-7 business days for it to be processed. During the holiday season, please allow an extra 3-5 business days to our average 5-7 day processing time. Once your return has been completed, we will get in touch via email to confirm your refund.

At JuJuBe, we believe in our products and in promoting excellent quality. Most of our bags and products come with a limited lifetime warranty, some exceptions do apply. Please visit our warranty page for more information.

Discounts

Unfortunately, we are unable to add discount codes retroactively.

Only one discount code can be used per order. You can use a gift card or store credit with a discount code.

No. Unfortunately, we are unable to make price adjustments once orders have been placed.

No, there are exclusions that apply unless otherwise stated. Sale items, and bundles deals are excluded from all discount codes and promotions. This includes the Military, First Responder, Medical and Teacher Discounts.

If your discount code is not working at checkout, it may be expired and no longer valid or you may have already used it on a prior order. Discount codes cannot be combined and are not valid on sale or clearance items. 

Yes, our Heroes discount gives medical professionals, teachers, military, and first responders 20% off their purchase. You can only redeem once every 30 days and the code is valid for use for 7 days on non-sale items.

Wholesale

We’d love to talk more about partnering together. If you’re a retailer or reseller and would like more information on how to carry JuJuBe in your store, email us at sales@ju-ju-be.com.

Please note, international resellers are not permitted to purchase from JuJuBe.com. Doing so will results in your order being cancelled. Please contact us to find your regional distributor.

If you bought from an authorized retailer, please return the item with that retailer first before contacting JuJuBe.

All Star Loyalty Rewards

All Star Rewards program is subject to change without notice. Black out dates for redemption exist and including major promo periods such as the annual Warehouse Sale and Cyber Week sales. Loyalty accounts are limited to U.S. residents only.

We love our loyal customers and love rewarding them which is why we created the All Star Loyalty Rewards program. Earn Stars on every purchase. Learn more about the program on our All Stars Loyalty Page.

Anyone who purchases from JuJuBe.com can enroll in our program however retailers, independent specialty shops, resellers, and distributors are strictly prohibited from enrolling.

Stars from multiple accounts cannot be combined into a single account, and there is a maximum of one account per household/address. Accounts with the same address, IP address, and multiple emails will be viewed a violation of the terms and conditions of the loyalty rewards program. Accounts that have different addresses and emails but are known to belong to one individual will also be viewed as a violation of the terms and conditions of the loyalty rewards program. The Supernova Welcome Box is limited to one per household/address. 

Purchases of Gift Cards are not eligible for earning stars. However when gift cards are used, stars will be earned for the account placing the order.

All Star Rewards Codes are not valid on Sale Items. Reward codes expire after 7 days. Do not redeem your code until you plan on using.

All rewards are considered FINAL SALE and cannot be returned or exchanged. 

Other

JuJuBe Pre-Loved is the official re-sale site.We’ve created this space for you to have the best, easiest, and safest shopping experience for finding and purchasing our secondhand items. All posts are reviewed prior to going live and your purchases are backed by Treet Protection so you’re guaranteed to receive the product that was promised. We have a dedicated Pre-Loved FAQ here.

Can’t wait for our next design to hit the shelves? Us either! You can expect new and fun things from JuJuBe every season…phew! Be sure to visit our New Releases page to get a look at our latest patterns and designs this season.

There are many ways to stay in touch and find out about our new products: read our blog, join our email list, or follow us on Facebook, Twitter, or Instagram to stay in the loop!

All of our bags are made without PVC, excluding our picture pockets. The picture pockets in our bags and wallets are made from Thermoplastic polyurethane (TPU), a material we chose specifically because it’s PVC free.

All JuJuBe bags and accessories are flame retardant free and pass the CPSIA requirements for lead and phthalates. JuJuBe crib sheets and changing pad covers are flame retardant free.