Select bags are available for our gift wrapping service. The fee is $15 per bag, per box. Only one bag can be packaged in one box and gift boxes can only be purchased with a qualifying bag. If your bag is eligible for gift packaging, you will be presented the gift box option at checkout.

Green Package Protection, also known as Corso, is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with them to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.

Unfortunately, we are extremely limited in options for those who do not elect in the Shipping Package Protection at checkout. This is why we have partnered with Package Protection so our Customers have peace of mind with their orders once packages are shipped. By deselecting package protection, JuJuBe is not liable for lost, damaged, or stolen items.

Purchased Green Package Protection and looking to file a shipping issue online? File here

We have a 7-10 business day processing time currently for all orders to ship. Our warehouse isn't open on the weekends, so orders placed Friday afternoon, Saturday or Sunday will begin processing on Monday morning. Once shipped you will be emailed a tracking number for your order. We have seen that UPS, USPS and Fed Ex are all experiencing delays of up to 48-72 hours in uploading tracking numbers, even though orders have been shipped. Don’t be concerned if your tracking number doesn’t show movement in the first few days. We really appreciate your patience. Cancellations are not possible once an order is placed.

Currently expedited shipping methods will take 1-5 business days to process. If you need your order expedited, please contact our Customer Service team BEFORE ordering so they can advise on the proper service to select at checkout.

JuJuBe International reserves the right to cancel orders at any time. Buying with the intention of reselling is strictly prohibited and can lead to consequences such as: limited quantities and frequencies on future orders allowed, added fees to cover shipping and duties, and potential banning from future purchases. Free Shipping is limited to orders up to $600, orders over $600 will be invoiced for additional shipping charges.

For orders between $100.00 and $599.99, we offer free ground shipping in the United States. For order totaling $124.99 and below standard ground shipping is available for a nominal in the U.S. 

We currently ship from Southern California.

YES! Caring for your JuJuBe bag and accessories will prolong their long and healthy life and help keep them looking great. Our cloth bags and accessories are machine washable for easy maintenance but be sure NOT to wash your bag with light colored or delicate items. Here are the settings suggested for best results:

MACHINE WASH COLD, GENTLE CYCLE. LINE DRY.

If you are unsure whether or not your bag is machine washable, visit the product page for your item, where we list detail for care and maintenance, or contact us for assistance!

To keep your vegan leather bag tidy and clean, we recommend wiping down the exterior to clean off any stains or spills. Unlike real leather, our vegan leather does not need to be treated. Features like agion-lined interiors, Teflon-lined exteriors, luggage feet, and more are designed to keep your vegan leather JuJuBe bag as clean as possible with minimal upkeep!

The dimensions of each JuJuBe bag are included in the description of every product. The dimensions are displayed in this order: W x H x D.

We carry a limited number of replacement parts including memory foam changing pads and a selection of replacement shoulder straps and backpack straps to fit most of our bags.

We do have a limit on License releases and popular styles and prints of 3 per household, and our Sale page has a maximum of 5 per household. Purchasing from JuJuBe with the intent of reselling is strictly prohibited and may result in banning from future purchases.

If your order arrives incomplete, damaged, or with an incorrect item please start a return on our Returns Portal within 30 days of placing your order. After 30 days, we are unable to accept these claims.

Here at JuJuBe, we make returns simple. Here’s how it works:

1) You have 30 days from the date of purchase to return your JuJuBe purchase as long as it isn't a final sale item.

2) All returns must be in new condition with all tags attached and unused.

Please note, while we’d love to take back “gently used” goods, we can’t. There are plenty of places to find a good home for them, though!

3) Use our Returns Portal to start the return process.

If you bought from an authorized retailer, please return the item with that retailer first before contacting JuJuBe.

Please note that there is one exception to our returns policy: no returns or exchanges on items marked final sale.

The price of return shipping is the full responsibility of the customer. Once the item has been received, JuJuBe will issue a store credit or full refund of the purchase.

Returns over $250.00 are subject to a 15% restocking fee.

If you have questions on your order, shipping, returns, or any of the information above, please contact us. Our customer service team is available Monday-Friday, 8 - 5 pm PST.

Once we receive your return it will take approximately 5-7 business days for it to be processed. During the holiday season, please allow an extra 3-5 business days to our average 5-7 day processing time. Once your return has been completed, we will get in touch via email to confirm your refund.

At JuJuBe, we believe in our products and in promoting excellent quality. Most of our bags and products come with a limited lifetime warranty, some exceptions do apply. Please visit our warranty page for more information.

Items purchased at the Alternative Retail Event have a 30 day warranty with a proof of purchase including the item and date of purchase.

Unfortunately, we are unable to add discount codes retroactively.

Only one discount code can be used per order. You can use a gift card or store credit with a discount code.

No. Unfortunately, we are unable to make price adjustments once orders have been placed.

No, there are exclusions that apply unless otherwise stated. Sale items, and bundles deals are excluded from all discount codes and promotions. This includes the Military Discounts.

If your discount code is not working at checkout, it may be expired and no longer valid or you may have already used it on a prior order. Discount codes cannot be combined and are not valid on sale or clearance items. 

Yes, our Heroes discount gives a discount for select occupations. You can only redeem once every 30 days and the code is valid for use for 7 days on non-sale items. Please visit our Heroes page for more info.

New customers may be able to take advantage of cash back opportunities on platforms like Rakuten Rewards or with credit card companies. These offers are subject to change with no notice. Repeat customers are not eligible for these offers and will not earn cash back on subsequent purchases. Cash back offers are subject to change and may not be available on all purchases.

We’d love to talk more about partnering together. If you’re a retailer or reseller and would like more information on how to carry JuJuBe in your store, email us at sales@ju-ju-be.com.

Please note, international resellers are not permitted to purchase from JuJuBe.com. Doing so will results in your order being cancelled. Please contact us to find your regional distributor.

If you bought from an authorized retailer, please return the item with that retailer first before contacting JuJuBe.

We love our loyal customers and love rewarding them which is why we created the All Star Loyalty Rewards program. Earn Stars on every purchase. Learn more about the program on our All Stars Loyalty Page.

U.S. based orders from JuJuBe.com can enroll in our program however retailers, independent specialty shops, resellers, international purchases, and distributors are strictly prohibited from enrolling.

Stars from multiple accounts cannot be combined into a single account, and there is a maximum of one account per household/address. Accounts with the same address, IP address, and multiple emails will be viewed a violation of the terms and conditions of the loyalty rewards program. Accounts that have different addresses and emails but are known to belong to one individual will also be viewed as a violation of the terms and conditions of the loyalty rewards program.

Purchases of Gift Cards and redemption of gift cards do not earn points.

All Star Rewards Codes are not valid on Sale Items. Reward codes expire after 7 days. Do not redeem your code until you plan on using.

All rewards are considered FINAL SALE and cannot be returned or exchanged. 

Tiers are based on 12 months of rolling spend less any discounts or gift cards. If you do not spend the minimum amount required for that tier, you will moved down to the appropriate tier.

Points expire 12 months from the date of issuance. If you have not earned enough points to stay in the same tier, you will lose your tier status when those points expired. But the good news is that you can earn bonus points again for re-entering that tier.

JuJuBe Pre-Loved is the official re-sale site.We’ve created this space for you to have the best, easiest, and safest shopping experience for finding and purchasing our secondhand items. All posts are reviewed prior to going live and your purchases are backed by Treet Protection so you’re guaranteed to receive the product that was promised. New JuJuBe products cannot be posted on Treet the first 90 days after launch. For more information, visit our Pre-Loved FAQ here.

Can’t wait for our next design to hit the shelves? Us either! You can expect new and fun things from JuJuBe every season…phew! Be sure to visit our New Releases page to get a look at our latest patterns and designs this season.

There are many ways to stay in touch and find out about our new products: read our blog, join our email list, or follow us on Facebook, Twitter, or Instagram to stay in the loop!

All of our bags are made without PVC, excluding our picture pockets. The picture pockets in our bags and wallets are made from Thermoplastic polyurethane (TPU), a material we chose specifically because it’s PVC free.

All JuJuBe bags and accessories are flame retardant free and pass the CPSIA requirements for lead and phthalates. JuJuBe crib sheets and changing pad covers are flame retardant free.