Refund policy

Returns & Exchanges

We want you to love your JuJuBe purchase! If you’re not completely satisfied, you have 30 days from the date of delivery to return your order—unless it was marked as Final Sale, in which case it is not eligible for return or exchange.

To start a return or exchange, please visit our Returns Portal. You’ll need your order number and shipping zip code (found on your order confirmation email or packing slip).

Eligibility:

  • All returned items must be new, unused, and have all original tags attached.

  • We cannot accept “gently used” items.

  • Returns over $250.00 are subject to a 15% restocking fee.

  • Items purchased from an authorized JuJuBe retailer must be returned through that retailer directly.

  • Gift cards and final sale items are non-returnable.

Return Shipping:

  • Customers are responsible for return shipping costs. However, we offer discounted return labels through our return portal. The cost will be deducted from your refund.

  • Please drop off your return at USPS and obtain a receipt for your records. JuJuBe is not responsible for lost packages if a trackable shipping method is not used.

Refunds:

  • Once your return is received at our warehouse, please allow 5–7 business days for processing. During peak times (such as holidays), please allow an additional 3–5 business days.

  • Refunds will be issued back to your original form of payment. If a gift card was used, the refund will be issued there first, followed by your credit card if applicable.

  • Original shipping charges are non-refundable.

Exchanges:

  • Exchanges are only available for the same style of item and must also be initiated within 30 days of delivery.

  • The replacement item will ship once your return is in transit back to us. You’ll receive new tracking info once it ships.

International Orders:

  • Our return policy is the same for international customers, but you are responsible for return shipping.

For more details or help with your return, contact our Customer Service team at customerservice@ju-ju-be.com. We’re available Monday–Friday, 8:30 AM – 4:30 PM Pacific Time.

For more information or to get started, visit our Return Portal.