Initially the diaper bag was given to me as a gift but I had to return it b/c of bad zippers and small size. I got a store credit and ordered a larger backpack but I still have an issue with zippers. I feel like for $100 the customer should not be struggling to zip and unzip the backpack. There is no strap for stroller which bothers me a little bit and the side pocket is not wide enough to put some wipes in it. The bottom of the backpack is not made from a waterproof material so when I put it on a bathroom floor, it does get wet from time to time. I asked for a refund but the customer service rep emailed me back saying since the item was ordered on Amazon initially, they are not able to offer a refund. Disappointing experience overall!