I really really really wanted to love this bag bc it’s a backpack but also can be used as an over shoulder diaper bag. My cons are that the metal zipper tracks get stuck sometimes & doesn’t glide easily. But I do understand they’re more sturdier. The front pocket makes the bag look idk saggy? It doesn’t sit as straight up in the photos. The two inside side pockets are barely usable if you have two bottles in insulated pockets on the outside. I do like how it comes with a changing pad & has that open pocket it goes in. I shove the ipad back there bc it’s so accessible. The small microfiber pocket is great for shoving keys, phone or anything small you need to access quickly. My stitching on the bag came off but I ripped off the tag needed for warranty bc it was long & in an obnoxious place, instead of somewhere like in a zippered pocket or the back sleeve where the changing pad goes. But I’m sure they do it on purpose so their warranty can’t be honored. (Pictured is the little space you have in the inside pocket if the bottle is on the outside pocket, saggy front & bad stitching, & where the tag placement was.) the tag would get stuck in the zipper when I tried to put things in the pocket.