We have a 7-10 business day processing time currently for all orders to ship. Our warehouse isn't open on the weekends, so orders placed Friday afternoon, Saturday or Sunday will begin processing on Monday morning. Once shipped you will be emailed a tracking number for your order. We have seen that UPS, USPS and Fed Ex are all experiencing delays of up to 48-72 hours in uploading tracking numbers, even though orders have been shipped. Don’t be concerned if your tracking number doesn’t show movement in the first few days. We really appreciate your patience. Cancellations are not possible once an order is placed.
Currently expedited shipping methods will take 1-5 business days to process. **All JuJuBe FedEx Next Day and 2nd Day shipping orders placed by 9 am PST Monday - Friday will ship on the same business day. If a Next Day or 2nd Day shipping order is placed after 9 am PST, it will ship the next business day. Next Day and 2nd Day shipping orders placed Saturday - Sunday will ship the following Monday. FedEx Next Day Air does not deliver on Saturday.
JuJuBe International reserves the right to cancel orders at any time. Buying with the intention of reselling is strictly prohibited and can lead to consequences such as: limited quantities and frequencies on future orders allowed, added fees to cover shipping and duties, and potential banning from future purchases. Free Shipping is limited to orders up to $600, orders over $600 will be invoiced for additional shipping charges.
For orders between $125.00 and $599.99, we offer free smartpost shipping in the United States. For order totaling $99.99 and below standard ground shipping is available for a nominal fee in the U.S.
We currently ship from two locations:
ELEETS 3PL Distribution Inc.
2430 SOUTH GRAND AVENUE
SANTA ANA, CA 92705
2602 North Locust Ave
Rialto, CA 92377
Issues with your order?
If your order arrives incomplete, damaged, with an incorrect item or if an order is marked as delivered but it wasn't received, please start a return on our Returns Portal within 30 days of placing your order. After 30 days, we are unable to accept these claims.
Who pays for return shipping?
The price of return shipping is the full responsibility of the customer. Once the item has been received, JuJuBe will issue a store credit or full refund of the purchase.
Returns over $250.00 are subject to a 15% restocking fee.
If you have questions on your order, shipping, returns, or any of the information above, please contact us. Our customer service team is available Monday-Friday, 8 - 5 pm PST.
Here at JuJuBe, we make returns simple. Here’s how it works:
1) You have 30 days from the date of purchase to return your JuJuBe purchase as long as it isn't a final sale item.
2) All returns must be in new condition with all tags attached and unused.
Please note, while we’d love to take back “gently used” goods, we can’t. There are plenty of places to find a good home for them, though!
3) Use our Returns Portal to start the return process.
Bought your bag from an Authorized JuJuBe Retailer?
We love when our customers show love to our Retailers! If you are looking to return a bag you bought at a JuJuBe Retailer, please return to that store and they will be happy to return or exchange the product for you!
Worried you purchased your bag from an Unauthorized JuJuBe Retailer?
We are aware of NON-AUTHORIZED parties selling JuJuBe on Amazon and eBay. We are actively alerted by our valued customers, retailers, and distributors and are working to resolve the issues.
Please note that JuJuBe does not offer returns on items purchased through the following JuJuBe Retailers:
- Quisi Retail LLC
- Zappos Retail Inc.
- Baby Earth
- Apple Green Baby
- Macro Baby
- Home and Wall Decor
- Luggage Pros
- Bambi Baby
- Holistic Parent
- Kids N Cribs
- Kish Mish
- Dainty Baby
All items bought from Retailers listed above must be returned through the original Retailer item was purchased from.
Please note that all items purchased on sale are considered Final Sale and can not be returned or exchanged.